Thanks for all of the emails and requests to receive a copy of Dr. Joseph S. Eastern's credit card policy letter based on his blog post, "Your 2012 Resolution- Stop Extending Credit!"

The following is a copy of the letter Dr. Joseph S. Eastern gives to all new patients on their first visit explaining his office's credit card policy.

His office... »

Have you ever run across a negative or even malicious comment about you or your office on the Web, in full view of the world? You’re certainly not alone.

Chances are the comment was on a doctor-rating site, whose supposedly "objective" evaluations are anything but fair or accurate; one curmudgeon, angry about something that has nothing to do with... »

Have you ever run across a negative or even malicious comment about you or your office on the Web, in full view of the world? You’re certainly not alone.

Chances are the comment was on a doctor-rating site, whose supposedly "objective" evaluations are anything but fair or accurate; one curmudgeon, angry about something that has nothing to do with... »

Another holiday season is here, and I’ll bet many of you – more than would probably admit – will be handing out the usual holiday bonuses to your employees.

I revive my complaint about this tired old tradition every few years because it remains so inexplicably entrenched and because it is such a good illustration of the definition of insanity: doing... »

For as long as I have been writing this column, I have stressed that aggressive management of accounts receivable is the key to any practice’s financial health; and yet, all these years later, accounts receivable is still the subject that generates the most questions.

Okay, folks, let’s go over it one more time: Basically, physicians extend more credit... »

Year’s end is a good time to do your annual maintenance evaluation. Check all of your equipment for malfunctions. Have your curettes and scissors resharpened. Back up your computer files and upgrade software as necessary. And above all, take a good look at the status of your most important asset: yourself.

I write this reminder every couple of years... »

Questions have been streaming in about the recent National Labor Relations Board rule requiring private-sector employers to remind employees of their rights under the National Labor Relations Act with another lengthy, decorative government poster by Nov. 14. Will this new rule apply to the average medical private practice?

The answer proved more... »